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About Support Services
Computelec Support Services is a flexible, proactive solution that securely and
comprehensively protects and supports your school's IT infrastructure.
Our Infrastructure Services continuously monitor your school's server infrastructure,
identify and reporting on potential problems, and provide engineering services that
resolve unexpected events. We have invested in specialist software, server infrastructure
and expertise to offer schools security, convenience and flexibility in managing
their IT infrastructure.
Our services helps you to monitor, supplement, report on, protect, manage and maintain
as much or as little of your server infrastructure as you require, so you can deliver
what your school needs - responsive IT that aids the process of teaching and learning.
Why use Support Services?
- Do you currently do any preventative or proactive maintenance on your servers to
ensure uptime and maximise performance?
- Would access to priority support be beneficial to you and your team?
If you want security and certainty as well as priority engineering support, then
Computelec Support Services should be given serious consideration. With improved
network quality, performance and transparency, you can have total peace of mind
that your IT infrastructure is being supported.
Whether you decide that you need continuous monitoring of networking infrastructure,
or combined with on-site support, our customised service acts as a natural extension
to your schools IT team to deliver responsible, reliable support, on a defined service
level that meets your needs.
Core Support Services
Server, Storage and Infrastructure Support
We can provide monitoring, support and management of physical and virtual servers,
storage, associated network devices and peripheral devices, including server operating
systems to maintain high availability and performance of critical infrastructure
in the school environment.
Applications Management
We deliver application management services that allow us to monitor, maintain and
support your critical applications. All of these services are backed up with rigorous
Service Level Agreements and the highest level of security, performance and protection
of schools managed data.
Asset Reporting
Managed technologies and devices form an asset database for the school, which can
be used to report on devices leaving their warranty period and assist with planning
major upgrades of ageing equipment. Asset reporting can also be used as the basis
of a full network audit if one is required.
Service Desk
Providing a single point of contact for users, Computelec Service Desk will manage
any incidents that arise on your network, escalating them where appropriate and
within your SLA to a dedicated engineer or third-party vendor. Using advanced incident
tracking adopting ITIL standards, we can quickly resolve issues, keeping you informed
along the way and providing detailed reports to give you visibility into your network
environment.
Engineering Support
Experienced engineers that work solely in education environments provide support,
maintenance and resolution services to support your infrastructure, as part of your
chosen level of service agreement or at a chargeable rate. We can also provide advice
and recommendations for future planning needs and to assist you with your special
IT projects.
Optional Services
Disaster Recovery
A Disaster Recovery Plan can be included to get you up and running quickly in the
event of a complete system failure, or disaster such as flood or fire, providing
you with protection and continuity of service.
Hardware Redundancy
As part of your Disaster recovery Plan, this service ensures that we get you back
up and running in the event of a critical failure. Computelec emergency loan equipment
can ensure continuation of critical services and functionality when you need it
most.
Data Backup
We can provide secure and reliable management of your backup routines, devices and
media, including changing tapes and storage security, giving you peace of mind and
assurance that your IP is protected.
Engineering Expertise & Assurance
All Computelec Systems Engineers hold current industry qualifications from the leading
vendors so you're assured of the best solutions and product knowledge available.
Certifications held by Computelec staff include:
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Professional (MCP, MCP+I)
- Microsoft Office SharePoint Server (MCTS)
- HP Accredited Integrations Specialist (AIS)
- HP Accredited Systems Engineer (ASE)
- Master of Computer Applications (MCA)
- ITIL v3
- VMware Certified Professional
Using Computelec Support Services ensures that your IT Infrastructure is in the
hands of trusted experts that only focus in education.
Contact Us
To find out more about Computelec Support Services please contact -
Brett North
National Manager - Operations and Services 1300 36 1988
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