Computelec Freedom To Learn

Comshield


Comshield is a 3 year maintenance program that protects your child’s Notebook or Tablet PC.

With a $100 capped repair fee, you can relax knowing that your child’s Notebook or Tablet PC is protected throughout their schooling.

Comshield is automatically included with every Notebook and Tablet PC purchased through Computelec’s Freedom to Learn Program.

Your Notebook or Tablet PC is also covered by the standard manufacturer’s 3 year warranty against any parts that fail during normal operation.

Benefits of Comshield

  • Comshield protects the Notebook or Tablet PC against accidental damage.
  • The period of Comshield protection is 3 years. This commences from the date of invoice of your Notebook or Tablet PC.
  • Comshield Protection offers a $100 capped repair fee for repairs not covered under your standard manufacturer’s warranty.
  • In the event of accidental damage, the Notebook or Tablet PC should be returned to Computelec (this will normally be done through your child’s school.) Computelec will quote for repairs and commit that the quote for repair will not exceed $100.00 inclusive of GST for “each and every incident of repair”*. Repairs that are to be less than $100 inc GST will be charged at the quoted rate inclusive of GST. Repairs will commence upon acceptance of the quote and advance payment.
  • When repairing a Notebook or Tablet PC Computelec will replace parts with new or used parts from the original manufacturer or a different one as determined by Computelec at its sole and reasonable discretion. In the event that Computelec nominate that it is necessary to replace a Notebook or Tablet PC rather than repair it, you will receive a Notebook or Tablet PC of equivalent specification to the Notebook or Tablet PC you originally purchased from Computelec, either new or used, as determined by Computelec at its sole and reasonable discretion.

*Each and every incident of repair – in the event on one repair multiple parts are required from one incident, one capped repair fee is required. In the event on one repair multiple parts are required from multiple incidents, each incident will require payment up to $100.

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What is not covered?

  • The cost of replacing expendable parts such as batteries and fuses.
  • Peripheral devices such as but not limited to; docking stations, external USB devices, printers, external speakers, game devices, carrying cases, monitors, external mouse and external keyboard and other components not internal to the Notebook or Tablet PC.
  • Replacement of components worn out through normal operation or gradual wear and tear.
  • Minor damage that is cosmetic in nature and does not affect the Notebook or Tablet PC functionality such as surface scratches, minor dents, minor cracks or discoloration.
  • The replacement of covers due to stickers being places on the Notebook or Tablet PC.
  • Consequential loss – for example, the loss of computer records/information/data held on the system.
  • Any recover or transfer of data stored on the Notebook or Tablet PC. You are solely responsible for all data stored on the Notebook or Tablet PC. Computelec does not provide any data recovery services to you under this agreement.
  • Repairs required due to malicious or intentional damage to the Notebook or Tablet PC.
  • A Notebook or Tablet PC that was repaired or attempted to be repaired by someone other than Computelec or a Computelec authorised representative. Any repair or attempted repair on the Notebook or Tablet PC by any party not authorised by Computelec will void and cancel the Comshield agreement. Computelec will not reimburse you for, or make good any repairs that you or another unauthorised repairer make or attempt to make on the Notebook or Tablet PC.

Precautions

You must take all reasonable precautions to prevent damage and to comply with the manufacturers recommendations relating to the safeguarding and operation of the Notebook or Tablet PC. Repairs required without exercising reasonable precautions could see repair costs exceed $100. This is determined by Computelec at its sole and reasonable discretion.